Help with a purchase

Returns and issues

Please check your item when it is delivered. If something is damaged, incorrect or not as agreed, contact Shans Household promptly with your order details and a description of the issue.

Before placing a request

Product availability, condition, delivery and any return arrangement should be confirmed directly with us before you proceed. This website does not yet have a returns portal or automated order tracking.

We will discuss an appropriate resolution with you. No return or refund is automatic based solely on sending a WhatsApp request.